Gardens of Milwood FAQ's

Community FAQs

Gardens of Milwood aka Milwood 15-A PUD

TownSq

• What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for Board Members and simplifies community living for Homeowners. With TownSq you can:

? Manage your account and pay online

? Get up-to-date community news and events

? Request and review status of service inquiries

? Participate in community polls

? Access community forms and documents

? And more…

• How do I register for TownSq?

Please refer to the 'How To' Section' of this website for fuller guidance on setting up an account on the platform.

Registering for TownSq is fast and easy. Follow the steps below to get started:

1. Visit https://app.townsq.io/ais/sign-up

2. Enter your Account Number and Zip code (Physical property address)

3. Provide your email address and create a password

• I'm receiving an error when I try to register for TownSq. Can you help?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at Info@GoodwinTX.com. Live Chat is available on our website at GoodwinTX.com.

• How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

• How do I submit a 'Request' in TownSq?

Once you have logged in to TownSq, click the 'Requests' link on the menu bar on the left-hand side of your screen.

• I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.

Parking information

All streets in Gardens of Milwood are private streets owned by the association. There is a strict NO PARKING policy 7 days a week between 2 am and 6 am. Any vehicle parked on the street is subject to being towed, without notice, at the owner’s expense. Vehicles that do not fit in the garage or completely in the driveway may park along Melrose Trail or Heinemann. The phone number to the TOWING COMPANY is listed on each of the TOWING signs at the 3 entrances to the community.

Architectural

• What types of exterior modifications can I make to my home without requiring approval of the association?

All exterior modifications or improvements should be approved through the community association’s architectural control process. Please complete the architectural request process.

• Where do I find my community's architectural modification request process?

Architectural Modification Requests are submitted through the TownSq platform.

Please refer to the 'How To' Section of this website for guidance on setting up an account on the platform.

• What's the process for submitting the application? How long does it take to get approval?

Once the application is submitted it will be reviewed by the Architectural Review Committee. This Committee of volunteer homeowners is tasked by the Board of Directors to review each submission to determine that the request is in compliance with the Association’s Architectural Guidelines. A response from the committee may take as many as 30 days from the date of submission. Please ensure that you have provided as much information as possible with your application to avoid delays.

• What is the status of my application?

Applications are handled through the TownSq platform where you may review any status updates, requests for information from the Committee of the application's approval/denial/conditional approval status.

If you have not heard from the Community Manager or Architectural Committee within 30 days from the date of receipt of all required information, please submit a request via TownSq or email your Community Manager at AGARManager@GoodwinTX.com.

Board Meetings

• How do I find out when the next Board meeting takes place?

Board Meeting dates and times are typically noticed via the News and Events section of TownSq which may email you based on your personal 'Notifications' settings.

Common Area Maintenance

• I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a 'Request' via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq.

• What is the trash/waste pick-up schedule for my community?

Contact Waste Connections to setup your account & for their scheduling information. The Association has negotiated a pricing deal for the individuals in community.

https://www.wasteconnections.com/

• What is the bulk pick-up schedule for my community?

There is no bulk pickup/collection. Contact your local service provider such as JunkLuggers.com

• How do I get electric/gas/water?

Contact your local service provider for their servicing information.

Gas is available through Texas Gas Service:

https://www.texasgasservice.com/

• How do I acquire a mailbox key?

Please contact your local United States Postal Center for instructions on obtaining your mailbox key or contact a locksmith if your house was purchased as a resale.

Compliance

• I just received a violation notice. Who can I talk to about it?

Covenant violation related inquiries can be directed to our Compliance Department at Compliance@GoodwinTX.com. Additional contact information is available on the notice you received.

• I need to report an issue with a neighbor's home.

Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable.

• When does your compliance driver come through our community?

The schedule will vary, but our compliance drivers typically visit the community on a bi-weekly basis. Spot inspections are also completed.

• Where are the governing documents & rules located; & is there a list of do's and don'ts I can give to my tenant?

The community's Association Documents can be found on the GardensOfMilwood.com website or in the 'Documents' section in TownSq under the sub-section titled 'Association Documents'.

Contacts

• Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

? TownSq App: Submit a request via our web and mobile application.

? Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM.

855-289-6007 or Info@GoodwinTX.com. Live Chat is available on our website at GoodwinTX.com.

? Association Manager: By phone at 512-502-7500 or Via email AGARManager@GoodwinTX.com.

? Compliance Team: Covenant violation related inquiries can be directed to Compliance@GoodwinTX.com.

• How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.

Documents

• Where can I find the governing documents of the association?

The community's Association Documents can be found on the GardensOfMilwood.com website or in the 'Documents' section in TownSq under the sub-section titled 'Association Documents'.

Financial

• What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at Info@GoodwinTX.com. Live Chat is available on our website at GoodwinTX.com

• How do I pay my assessment?

For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address:

Milwood 15-A PUD

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

Option 2: TownSq website (TownSq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

From the web:

o Login to TownSq at TownSq.io

o From the top of your home page feed, select the account you’d like to make a payment on.

o Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

o From the top of your mobile feed, choose the account you’d like to make a payment on.

o Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code (AGAR) in the memo section of your check.

• Can I pay my assessment with a credit/debit card?

Yes, credit/debit cards are accepted through TownSq.

From the web:

o Login to TownSq at TownSq,io

o From the top of your home page feed, select the account you’d like to make a payment on.

o Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

o From the top of your mobile feed, choose the account you’d like to make a payment on.

o Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

• What is my property code?

Your Property Code is AGAR

• What is the Management ID?

6587

• When is my assessment due?

Assessments are due on the 1st day of each month. A late fee of $10 is charged if assessments are not paid in full by the 10th of the month.

• Are there any fees associated with online payments?

When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.

• Why does my account show a negative number?

A negative number means that you have a credit balance.

• I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at Info@GoodwinTX.com. Live Chat is available on our website at GoodwinTX.com.

• Who can I talk to about setting up a payment plan?

Contact our team at Delinquencies@GoodwinTX.com. A member of our team will be happy to assist you however possible.

• How do I update my Western Alliance payment information?

To update existing Western Alliance recurring payments, click here.

• How do I cancel my Western Alliance auto draft?

To update existing Western Alliance recurring payments, click here:

• What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc..

• Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.

Insurance

• My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at Info@GoodwinTX.com. Live Chat is available on our website at GoodwinTX.com. You can also submit a request through TownSq.

Owner Information

• How do I update my contact information/mailing address?

Resales

All Resale Certificates, Statements, Ledgers, etc. are run through GoodwinTX.com website by clicking 'Order a Resale Certificate' in the top-right corner.

Rules/Regulations

• What is the community's rental/leasing policy?

All leases may not be for a period less than 30 days. May not be used a boarding house, hotel or business purposes.

• What is the community's pet policy?

Maximum of 2 domestic pets.

• What is the community's parking policy?

Vehicles must park in the garage or fully in the driveway. Towing is enforced on the streets between 2 am & 6 am daily. Towing company information is on the signs at the 3 entrances to the community.